PTR by Advantax

Frequently Asked Questions

Our published hours are 8:30 A.M. to 5:00 P.M.CST, Monday through Friday.

To submit a support incident via the web, please click on Submit Case on the left menu and fill out the form.  Our coordinators will receive your case and assign it to an appropriate support representative. The representatives will then contact you by phone ready to assist you.  Additionally, a confirmation email will be sent advising you your case has been received.

Please call 630.587.9700 x310.  You will be presented with an option to 1., find an available support representative or 2., leave a voice mail.  If you opt to leave a voice mail, please leave your name, company, email address and phone number, along with a description of your issue and the urgency of your request (High, Medium or Low).  The voice mail will be routed via email to our support coordinators, and a support representative will return your call ready to assist you.

Typically, if you stated the issue was of an urgent nature (High) we will contact you within a half an hour or less. If you stated it was a medium issue, we will contact you within a half an hour to an hour.  On low issues, we will contact you within 2 hours.

We have many qualified support representatives at Advantax.  Our support representatives are not just software technicians, but personnel that actually file returns using PTR.  At Advantax we use PTR to file over 20,000 returns in every state that has personal property taxes.  When you submit the case via the web or voice mail our coordinators route your issue to the most qualified support representative to answer your question or issue.  This saves you time in getting your question or issue resolved.